Wednesday, September 7, 2005

why do people misinterpret something and rather than clarify the intent of the message run off and blab their mouths and get other people in trouble? i worked at another store last week and i was talking to this lady that said she used to work for the same company i do, so i started talking to her about the secret shopper program. i said i thought it should be changed and redone. by this i meant it needed to be updated to meet the needs of the current customers because the way it is now it makes all the employees act like freaking robots. well anyway, the lady turned out to be my district manager's wife. she went home and told him that i wanted to get rid of service and that it shouldn't be our job to help the customers anymore. so frank (the dm) called my boss and told him that he didn't want me to interact with the customers anymore and i couldn't be trusted with them. so i'm being moved to nightcrew where i won't see any more customers...or any of the people i actually like at work. i'm one of the customers' favorite two checkers in the store too, so a lot of them are gonna be upset that i'm not around in the days or evenings anymore. ya know, if i had done something wrong and was punished for it, fine, but to have some bitch twist my words to someone that already hated me and gets me in trouble because she misunderstood me just pisses me off. i hate people like that. if you're going to spread rumors and do shit that could get someone in trouble because of it, make damn sure you have your story straight. the smart thing to do would probably keep my mouth shut, but i can't do that. if i lose my job, fine, but i'm gonna make sure the customers i do still see know the truth. i've told several of the other employees that i trust what really happened and why i'm being moved. i hope they tell the customers the truth when they ask if i still work here and where i am. i'd really like the customers that know me to realize how shitty this corporation is and the people that run it. stupid hypocrites...ya know they preach about customer service like it's gospel, but none of them really know what customer service is. they think greeting someone, and thanking them by their last name (which is often printed wrong on the receipts) is customer service. that's bullshit. customers don't give a damn if i thank them by their name or not...and they hate being thanked by someone else's name, so i don't do it, because i'm there to help the customer and make them feel welcome...not to tote some corporate bullshit. i think i'm gonna go apply at some other store and leave this crap behind...at least until that store becomes shitty too.

hmm, i think this post has more cursing in it than all my posts previous...ah well. i'm pissed off.
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