Monday, February 26, 2007

   AAGHHH!!
Hey people sorry about not posting much but things have gone from busy to madness at work.

First they decide to monitor the speed of the systems we use (which are very very slow) so they need one pc in Customer services and one in Provisions. and guess who they pick in provisions....... yup ...me!
so i got this vital agent software stuff downloaded on my pc at work, which monitors what sites i go to (i can only get into work related ones anyway so no worries there) and a very annoying bright green icon in the task bar at the bottom right of the screen.
i found out today why i was chosen too. turns out my manager thought i was the only one on the floor that knew how to and used all the systems. shes bloody right too, and she makes full use of it and gets me to do alot of stuff so work load and stress are going throu the dam roof while sanity levels are dropping like a stone. (Never let your managers know how good ur are at ur job they just give you more to do!)

Any way because we use a shared network to acess spreadsheets we need for our job it blocked out the vital agent software from reporting back to the techie so what do they do....
THEY GIVE ME 2 PCS!! TWO!!
i had the nesscery internet on one (different network) and the spread sheets on the other. completedly removed the convienance of copy and paste which just makes the job longer. image someone working which two pcs at once and image something going wrong on both that was me and i kept typing on or useing the wrong keyboard or mouse. on the plus side i can now use a mouse with my left hand (i switched around the buttons to make it easier)
After about two weeks of this they decide that its still not working so im back to one pc but the second one is still there i know they will make me go back to it once they sort out the bug.

Also they majorly under estimated the amount of people needed in Provisions team or how many people would want boradband from vodafone. either way they are over 100 people on my queue, i have to make sure all these people get their BB in 10 working days. which is not as simple as it sounds (ok so it doesn't sound simple). but what makes it worse is when somting in one of the many processes goes wrong. then the alreadly elivated stress level gets higher and the open window at the end of the room looks very inviting (only one floor up i could make a run for it) for example: last week one of the systems we use (eCo) this connects us to another business that sorts out the acutal BB, theirs systems crashed completely, and over 1,900 peoples orders where either delayed or cancelled completely AND whats worse is we don't know which is affected until the day their meant to be completed! and to add salt to the wound it takes 5 days to reorder another one. i've had to call so many people and say
"Sorry but due to an error in our systems your BB is goning to be delayed for a further week"
now this gets a few different reactions.
1) ah well, thanks for calling (i like these people)
2) Why? i demand an explaination! i want compensation! (i hate these ones but the most common)
3) ohhh nooo, please don't tell me that, is there nothing u can do? (these people u feel really sorry for and want to help but can't)
those are the three top ones but theres also
4) the a**hole who shouts at you for a while then cancels his order completely
5)(only got this one once but memorable) she laughed.... her only problem was that she had to tell the kids they had no BB for another week she though this was very funny (cheered me up a bit)

i still get funny ones thou.
1) calling agirl to get bank details she gave them to me, a 20 min call, she was in the bath the whole time...... ok then
2)a guy stops mid sentance and shouts to his girlfriend... "Leanne you left a fork in the microwave!" and as if on cue 'bing' now i laughed my head off at this.
3)a guy threaten to cancel his whole order just because the bloke that took the other put an s at the end of his chosen email. so he got perfect_frames instead of perfect_frame. what a A**hole, he was so cheeky to me about it an all.
4) and one of the best an english guy told me about the time he was serving in ireland as a soldier when he found out i was in ireland, he also asked me to talk on so he could but his friend on the phone to hear me accent again i got a good laugh outta this.

i also answer my mobile (cell phone) with "hallo back office ****** speaking" now that is slightly worrying.

anyway sorry about the rant i promise to post another chapter tomorrow night or maybe wedesday

bye
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