Thursday, January 11, 2007

   AAGGGHHHH!!!
Well remember how i was saying i wanted things to do in work..... well i take it back, im swamped, and the work piles on every day. i come home tired every day and thats evident with the fact that i dont update much.

i amuse myself with some of the names i deal with and they are some strange ones.
example: Harpreep Castleton....im not jokeing, i had to phone her and i found it very hard not to laugh.
i had to phone a guy and i was very very tempted to shout HHHIIIIDEEEHOOOO down the phone his names Mr M Hankey... lol *sings* Mr Hankey the christmas poop
There was one that darrah (the guy next to me) had to phone but he pawned him off on me, but before i could phone him i had to figure out how to pronuce his name, De'paepe, i confused half the office with this before i decided to just ask who i was speakin with when he answered the phone, turns out its De'pee.

i had a guy to day, cheeky f***er, i had to phone to organise an engineer to connect his phone line.his name was Costello, so i say:
Me: hello can i speak with Mr Costello please
Him: Admineral!
Me: Sorry
Him: i am Admineral Costello in the royal navy and i would like to be addressed as such.
Me:............Very well, Mr i mean admineral Costello

he made me call him admineral thou out the whole call AND he insisted that i change all the references to him in the database from Mr to Admineral. he was soo rude to me and all i was very tempted to bump up the charges on his broadband.

Each person in the office has a 'queue' to deal with, which basicaly means everyone has a number of orders they have to look after and make sure the order is completed. but i have noticed that most the people on my queue require call backs or have major problems and the easy ones i have started disappear off it. meaning i get most of the problems and headaches. Ive only been there just over a month!! AND they have me training people!!!! i just finished training myself and even then i still had to figure out the systems mostly by myself, sigh, still it gimme a laugh.
Today i got a newbie thrown on me and i rightly confused him today, heehee i had to phone up another call centre and sort out a few orders and i have to quote the referance numbers (which don't even have numbers in them, hmmm) and you know how hard it is to understand letters being said over the phone so we use a phonectic alaphbet (a=alpha b=bravo etc) and i was in the middle of this when the newbie sat be side me so imagine the look i got when i was saying this:

me: Vector Foxtrot then the dash and Golf Zulu Mobile Hilton Romeo Delta Sierra (vf-gzmhrds), got that, next one Vector Foxtrot, the dash and November Tango Foxtrot Uniform Papa Whiskey X-ray (vf-ntfupwx)

when i finished the call he asked me
"what the hell was that?"
obviously he hadn't heard of the alphbet still his face was funny.

i have a toy panther on my pc (for decoration and to play with when im on the phone) and a large lump of blu-tac i pull bits off to stick up notes. Last night i left my lump of tac and panther on top of the pc like i always do and i came in this morning to find that the lump of tac was turned in to a top hat and stuck on the head of my panther..........okay what ever, but after lunch the hat was gone and instead my panther had a spiky collar....... someone was bored.
and Karens kenny figure was kidnapped....again. no ransom note this time, he'll be back by tomorrow.

over the past few months i have reread and atlered my story and im just gonna start posting from the begining again, i have changed a good deal at the start added bits cut out the corny jokes etc etc. so ill start that some time soon.

night folks
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