Monday, November 13, 2006

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   Blasts from the past!



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Well, I read your comments on the song Run to the Hills by Iron Maiden that I posted the other day. That is CLASSIC Heavy Metal man!! Iron Maiden is just about the best heavy metal band around next to Black Sabbath (with Ozzy) and Metallica!!! I love heavy metal and alot of different types of music. So sorry some of you didn't like it but at least this way you'll learn more about me when I post stuff like that.
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Sunday, November 12, 2006

I love this song!

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Tuesday, November 7, 2006

   I got on the phones this afternoon after my partner did and I did just fine!! I only answered about 5 calls but I remembered just about everything I was supposed to do and where to find the answers I needed. *dances around the room* I feel better about my ability to do this job now that I've actually gotten on the phone and done it. I think I'm really gonna like this job! :)
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   I'm soooo nervous!
Seriously guys, I'm nervous about today 'cause we will be on the phones for a while for the first time. I don't even remember how to do what we are supposed to do when we answer the call!! *chews on fingernails* I hope our trainer goes over all that again 'cause it's been almost a couple weeks since we went over that. I'll let ya all know how I did tonight. Later!
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Monday, November 6, 2006

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Sunday, November 5, 2006

I'm on a roll!
I got another 100% on yesterday's assessment! We also had a potluck lunch where we all brought a Mexican dish. It was really good. One of the guys in our training class is Mexican and he brought this delicious shredded chicken dish and it was the only one that got totally eaten. Tuesday we get on the phones for a couple hours and there is a possibility that we will get to partner up with someone in our class for help. Two hours on the phone answering calls then two hours helping our partner. I hope we can do that then we won't be totally on our own. :) I forgot to tell you all that I'm training to be a Customer Service Representative for T-Mobile. It's gonna be very interesting 'cause we have all this General Care training then we will get more training to be Tech Care Reps also. I can't wait!
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Friday, November 3, 2006

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YAY!!!!
I got another 100% on my assessment today! *dances in her chair* We have another one tomorrow too but we will be going over the material in the morning then review probably after lunch then the assessment. Today we got to sit with some full-fledged reps and listen to calls. It wasn't quite fair to us because the people we were sitting with were only Tech Care reps so we didn't hear any calls like the ones we'll be getting on Tuesday and Wednesday but it was interesting nonetheless. I learned how NOT to treat customers 'cause the girl I was sitting with kept muting her end of the conversation and she really didn't show any concern or empathy for the customers issues. Oh well, I sure will when I get out there. :D Let ya all know how I do on tomorrow's assessment either tomorrow night or Sunday. Later all!
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