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Saturday, September 4, 2004


Computer Stupidity Of The Day
(Customer:) "I had an important document that was password protected, and I can't get in it. I don't know the password."
(Tech Support:) "Ok, we do have a program the get passwords from Word documents. Can you email me the document?"
(Customer:) "No, it is very sensitive. That's why it was password protected. I won't even keep the file on the server. I keep it secure on a floppy."
(Tech Support:) "It would be much safer if you kept it on the server. Floppies are easily corrupted. At least on the server it would be backed up each night."
(Customer:) "That is exactly what I don't want to happen. For legal reasons, I don't want any copies of this file. I want you to come down here and get the password for me."
(Tech Support:) "I'm not in the same office as you are, so I'll need to send someone there to your desk to help you out."
(Customer:) "Have them call ahead first so I can get security here when they are work with the file."
(Tech Support:) "Security? Sir, We sign a non-disclosure agreement, so that won't be necessary."
(Customer:) "Yes, it will be necessary! This is a very important and sensitive document, and we don't want anyone touching it without some security."
(Tech Support:) "Ok, that's fine. I'll let them know to bring the password software so they can get the password you forgot."
(Customer:) "I didn't forget it!"
Tech Support: "Excuse me?"
(Customer:) "I didn't have to remember it."
(Tech Support:) "What do you mean?"
(Customer:) "The password was written on a yellow post-it note attached to the disk and must had fallen off. It has be somewhere on my desk, but there are so many papers here I can't find it!"

I had to mute the phone so they wouldn't hear me laughing.


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