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Thursday, March 1, 2007


Oh Lawdy
So I was on the Customers Suck! forum (where I should really get an account), and was reading someone's account of a drive-through order at McDonald's that was severely complicated by the manager, who was taking orders and had apparently little to no English language skills. The customer said something a bit rude as he left, though it did make the point that the manager should probably know better English. He said in the post that he simply couldn't stand by and allow stupidity to affect other people. Several people replying criticised his use of the term stupidity, saying it was more of a problem with language, and he shouldn't have been rude.
Now see, the stupidity is not in the lack of English-speaking capabilities. The stupidity is that this person who doesn't even know enough English to understand McD's menu items is not only manager but also taking orders in the drive-through, where it's already difficult to understand anything being said. Sure, it's California, but there are plenty of English-speakers in California too that would appreciate someone who understood them. Why would such a person be taking orders? The stupidity here is the same as if someone with no technology skills were given a job typing up, formatting, and faxing documents. It's the same as if someone who can't cook were given a job cooking. It's just not supposed to happen. Even working at McDonald's requires some skills, namely a grasp on the language in which the menu is written. This goes for English-speakers too.

Hm, that's really all. I needed to rant. I haven't done it enough lately so the rantiness is eating my insides. Eek.

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