Saturday, February 4, 2006

You have only been gone ten days,
But already I'm wasting away.
I know I'll see you again
Whether far or soon.
But I need you to know that I care,
And I miss you.
I Miss You- Incubus

So its been a bit of a bittersweet day. A long day... it started at about... well... 1ish last night when I posted... I was planning on going to bed early because Tiga and I were suppose to go shopping for a bit... Anyway... I cant even rememer why I stayed up to catch him... I think I was talking to Zanorich... And Heero popped up on MSN.... I ended up giving him a call and we talked for a good 3 and a half hours. It was a good talk... I was happy I got the chance to talk to him. So.... besides I lost about four hours of sleep to that.... not that Im complaining... I ended up getting about 6 hours of sleep before I was suppose to wake up and give Tiga a call to go shopping. Woke up... Gave her a call.... She decided to forfiet spending money to stay at school and get some help with Bio. Understandable.... School is school and Im just a person. So I ended up on the computer ((wow eh?)) talked to Ramses for a good four hours till I had to leave for work. I really really considered calling in sick... not just because I wanted to talk to Ramses... but also because I just didnt want to go in.... I curse my small sense of responsibility.... went to work.. got there.... worked for a bit... Then JoAnn brings up this new plan to meet the sales requirements we have. See.... we have this thing called an Extended Service Plan ((aka ESP)) that we sell... 20% of the price of the product purchased and the person gets three years worth of security. So if they buy something... The something breaks... we replace it. We have to make so many dollars in ESPs per week..... my thought is "If the person wants it they buy it and if they dont then they are SOL".... Anyway.... JoAnn decideds were going to follow something another store has been doing where you basically force the customer to purchase the ESP. You include the price of the ESP in the total price of the item and thats what the person pays. Now.... ok... its not so bad I suppose.... 8 dollars the person gets 3 years on this thing we sell thats kinda like the Magic Bullet *hates the Magic Bullet with a passion*. I understand your only trying to do good by the customer... they get the ESP with out really knowing it and they're covered for three years. I think its more the way we were expected to do it... Sneaky underhanded like.... thats what made me mad... The customer is offered the ESP anyway... no need to shove it down their throats. kinda like.... "TAKE IT AND LIKE IT BISNACH!!" Before I even got to changing the prices I spoke up and said "Wait a minute... this seems a bit underhanded.... I dont like this.... I dont agree with it.... it feels wrong" JoAnn's response was "Well its for the customer and YOU will go change the prices RIGHT now"... Anyone seen the new Batman movie? The part where hes in the temple/monastary thing.... And they tell him to kill the criminal because he stole the bread or what ever *is drawing a slight blank at 1 in the morning* Overdramatic comparison.... but its kinda like that... You go against your own values and do as your told... Or you stick with your values and risk the consequences... I bit my tounge... got a pricing gun.... went and repriced the 20 or so things I had to reprice... walked back to the back room... put the pricing gun back and took off my shirt started to get my stuff together and told them to have a good day. The minute JoAnn realizes I'm walking out she starts to back petal. I tell her straight out "Its not fair to the customer what your doing. They are given the choice for a reason. And thats not the only reason why Im leaving.... This is just the last thing Im taking..." In the end... she let me change the price tags back (( whoot... more work for me)) and I stayed at work.... Im not sure how I should feel about this... I should have kept walking... The way I was told to do the task... the way it was handled... it felt like a breach of my rights.... and from the way JoAnn acted after I threatened to quit tells me that I had the power at one point... It just makes me slightly mad to know that my opinion isnt taken into account unless its the last thing I say to them... I think part of the reason why I acted so hostile to begin with was the talk with Heero last night and knowing that I had a legitimate reason to be upset. A half victory I guess because I really should have walked out. I'm getting tired of being treated like my role in the store isnt appreciated.... Im there to do the things JoAnn cant.... and other than that Im suppose to shut up and go along with the ride.... which I'll do to a point... but not when it makes me question the type of person I am. If the "company" is about customer "service"... then the customer should have the "service" of being able to make their own damn decisions.

...

I had other stuff I wanted to bitch about but I think I'll save that for tomorrow if nothing else... Thanks for the support yesterday... I really think I am going to make an effort to meet Ramses... not in the NEAR near future... but soonish... as in a few months provided we stick together... *is going to make an effort to not be to sappy as she turns sappy when shes happy with who shes with*
Sita
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